Tags are aluminium and waterproof. If something does go wrong, here's what happens.
Within 30 days of it arriving
If your tag is faulty or damaged, we'll send a replacement or give you a full refund, at no extra cost. Email [email protected] with your Order ID and a photo of the problem. See returns and refunds for how it works.
After 30 days
Email [email protected] with a photo and tell us what happened. We'll take a look and do our best to help.
Not scanning?
Before you decide it's broken, give it a wipe and try again, as mud and grime can hide the code. See what to do if the QR code won't scan.