How can we help?
Find answers, guides, and resources for your Tails QR tag
Browse by topic
Find answers to your questions organized by category
Orders & Products
Choosing and buying tags, paying, delivery, returns and broken tags.
Getting Started
Set up a new tag, create your pet's profile and get into your account.
Account & Privacy
Your account details, your password, your data and how to delete your account.
Tag Settings
Choose what finders see when they scan your pet's tag, and what to do if a tag won't scan or goes missing.
Family & Contacts
Add the people a finder can call, like your partner, a neighbour or your dog walker.
Notifications
The emails you and your contacts get when a finder shares a location or sends a message.
Frequently asked questions
Quick answers to common questions
Each Tails QR tag contains a unique code that links to your pet's online profile. When someone scans the tag with their smartphone camera, they can instantly access your contact information and help reunite you with your pet.
No. The tag is a one-off purchase with no recurring fee.
Yes, you can update your pet's profile anytime through your account dashboard. Changes are reflected immediately on the QR tag, so there is no need to order a new tag.
Our tags are designed to be durable and weather-resistant. If your tag becomes damaged or unreadable, contact our support team for a replacement.
Each tag is designed for one pet and links to a single profile. For multiple pets, you'll need a separate tag for each one.
Still need help?
Can't find what you're looking for? Get in touch with our support team