Changed your mind, or something's not right? You have 30 days from the day your order arrives.
How to return a tag
- Email [email protected] with your Order ID, the item you're returning and why. A line or two is fine.
- Wait for our reply with instructions and the return address. Please don't post anything before we reply, as it can slow things down.
- Post the tag to the address we give you.
If you changed your mind
- The tag needs to be unused, in its original condition and packaging.
- You pay the return postage.
- We refund the price of the tag once we've received and checked it.
If it's faulty or damaged
We'll send a replacement or give you a full refund, at no extra cost to you. A faulty tag can come back in any condition within the 30 days. A photo of the problem helps us sort it quickly.
Exchanges
You can swap for a tag of the same or lower price within 30 days. If the one you'd like isn't available, we'll refund you instead. For an exchange that isn't about a fault, you pay the return postage.
When will I get my money back?
Within 5 to 10 working days of us receiving the tag, back to the card you paid with. We'll email you when the refund has been issued.
The full policy is on our Return Policy page.