How do I hide details from finders?

You choose what appears on your pet's page. Details you hide never reach a finder.

Your pet's details

Go to My pets and open your pet.
On the Pet tab, turn off Show to finders next to anything you'd like to keep private.
Tap Continue to save.

You can hide your pet's microchip number, EU passport number, vaccinations, medical notes, behaviour notes, your vet's name, phone number and address, and the pet insurance details. They all start switched on. If you hide your vet's address, finders still see its postcode and city.

Your pet's name, photos, breed, colour, gender and Extra notes always show.

The Registrations section of the Pet tab. Under the microchip number, EU passport number and vaccinations fields, each Show to finders switch is marked 1, 2 and 3; all are on. — Turn off Show to finders next to anything you’d like to keep private, then tap Continue.

Your contacts

On the Owner tab, under What finders see, choose what each contact shows on this pet's page:

Show phone to finders. Hiding a phone number hides WhatsApp too.
Show address to finders, which starts switched off. Finders always see the postcode and city.
Show Instagram to finders, Show Facebook to finders and Show Telegram to finders

These settings are for this pet only. Email addresses never show on the scan page.

The What finders see section on the Owner tab. Alex Morgan's five switches are highlighted: Show phone to finders is on, Show address to finders is off with the note that finders always see the postcode and city, and Show Instagram, Facebook and Telegram to finders are on. — On the Owner tab, under What finders see, choose what each contact shows.

What finders see instead

Where you've hidden something, finders see a short note that it's hidden by the privacy settings. In your own preview, hidden details are marked Hidden from finders.

Even with every phone number hidden, finders can still send you a message from your pet's page.