Here's what we send and who gets it.
Your account
- When you sign up with your email, a 6-digit code to confirm it
- A welcome email once your account is ready
- A password reset link when you ask for one
Your orders
These go to the email address you used at checkout:
- A confirmation once you've paid
- A shipping email when your tag is on its way, with a Royal Mail tracking link when there is one
When someone finds your pet
When a finder taps Share location or sends a message from your pet's page, we email you, every contact linked to that pet, and anyone you share the pet with who has turned on Additional membership safety emails. See how these emails work.
These emails are about your pet's safety, so you and your contacts can't switch them off. To stop a contact getting them, take the contact off that pet on its Owner tab. People you share the pet with choose for themselves, with Additional membership safety emails.
Not getting our emails? Check your spam or junk folder. Still nothing? Email [email protected].